For examples of work, please see Samples
Articles/Publications
- From concept to Business as usual: From Concept to Business as Usual – Copy – published in Gaining buy-in for KM – Ark Publications
- Do you know exactly what you know? – ISTC Communicator, Winter 2013
- Book Review: Knowledge Management in Healthcare, Edited by Lori Zipperer – ISTC Communicator Spring 2015
- President’s Address – ISTC Communicator Winter 2002 to Autumn 2007
- Book Review: Power and Legitimacy in Technical Communication, Volume 1, The historical and contemporary struggle for professional status – ISTC Communicator Spring 2004
- Book Review: Power and Legitimacy in Technical Communication, Volume 2, Strategies for professional status – ISTC Communicator Spring 2005
- Book Review: The Economics of Technical Documentation, by A.J. Marlow – ISTC Communicator Summer 2005
Appearances/Presentations
- SocDM – 19/09/2017 – An introduction to Knowledge Management for Data Analysts, Data Scientists, and Data Miners
- TCUK 2016 – Do you know exactly what you know? – Knowledge Management for Technical Communicators
- KMUK 2015 – Dealing with tricky characters
- ISTC Conference – Host and President from 2002 to 2007
People I’ve worked with
- The British Army (R.E.M.E. aviation)
- Leonardo Helicopters AW101 (formerly AgustaWestland Helicopters – EH101)
- Tribal Group plc (Local Education Authority Software)
- SharpOwl Ltd (Professional Services Automation)
- Capita, was STL Technologies (Magistrates/Crown court software)
- OmniPac Ltd (recycled paper products)
- Secoda Risk Management (RuleSafe policy management system)
- iVision (electronic billboard management software)
- HSBC Global Banking & Markets (evolve software)
- HSBC Commercial Banking (DevOps documentation)
- Environment Agency (Information Mapping)
- The British Council (Global IT documentation)
- Paragon Customer Communications, was DST Output (printing technology)
- Sky Insight and Decision Science – BSkyB, was SkyIQ (analytics software and knowledge management)
- Concentra Ltd (organisational design)
- BrickVest Ltd (property investment software)
- NewsUK (traditional and new media)
- JT Global (Mobile telecoms and IoT)
- Greensill (Supply Chain Finance)